Shipping
Australia
$10 flat rate
Enjoy free shipping on orders over $100
Delivery time:
4-6 business days
New Zealand
$15 AUD flat rate
Enjoy free shipping on orders over $150AUD
Delivery time:
4 -11 business days
US | Canada | UK
EU| Asia
$20 AUD flat rate
Delivery time:
10 - 20 business days
Rest of the world
$20 AUD flat rate
Delivery time:
14 - 30 business days
Customer service
At Greyt Life Collective, we prioritise your satisfaction and strive to provide you with the best experience possible. We understand the excitement of receiving a new item for your furry friend, which is why we make every effort to ensure timely delivery. Rest assured that each item is carefully inspected for quality before being sent out. We hope you and your fur baby love new purchase!
Returns
Conditions of refunding an item:
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The item must be unwashed, unworn and unused items in their original condition
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within 21 days of order receipt
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As a small business, the return shipping and any reverse duties are the responsibility of the customer. Please select your items carefully.
Greyt Life Collective cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.
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Please fill in the form below to request for a refund.
Faulty or damaged goods
We carefully inspect all our goods before dispatching, however if you received an item you believe to be faulty or damaged, please contact us immediately at hello@greytlife.com.au with 3 - 4 images along with your order number and we will contact you with next steps.